FAQs

Buying your wedding dress online doesn’t have to be complicated.

We know that everyone wants to have a stress free wedding day and, while buying your dress online may seem a little daunting at first, we strive to ensure that purchasing your dream dress is as hassle free as possible. Here’s some questions we get from time to time.

Your wedding dresses are well priced, is the quality good?

Lilly Bridal is a 100% Australian owned and operated bridal store based in New South Wales. We have thoroughly researched and sourced the best manufacturers worldwide to bring you the quality you deserve when buying online. We understand the reservations brides-to-be have when purchasing such an important garment online, so we have done all the hard work for you to bring you the best quality dresses at an affordable price.

Our dresses are affordable because we are an online exclusive store. We don’t have the overheads of a traditional retail shop front, therefore we can pass the savings on to you.

Retails stores often have an exorbitant mark up on wedding dresses that come from similar tailors to Lilly’s.

Lilly Bridal is changing the game; We want every women to look their absolute best on the one day when everything should be perfect.

Check out our Facebook page for images of real gowns sent out to our lovely brides – Lilly Bridal Facebook

Will my wedding dress fit correctly?

We strongly suggest you measure yourself using our “Wedding dress Fitting Guide” to obtain the most accurate measurements.

Your dress will be made in a standard size according to our guide, you will need to choose the dress size closest to your actual measurements or a bit larger so alterations can be made to your gown once you have received it. The gown is customised to your specific height, so no alterations should be required for this measurement.

We strongly recommend that you grab some girlfriends and get them to take accurate measurements as attempting to do the measurements on your own may give varying results.

What happens if my wedding dress doesn’t fit?

You will need to ensure you choose the dress size that is the closest to your actual size or a size larger to allow for alterations once you have received your gown. If for some reason the dress does not fit correctly due to faulty workmanship or incorrect size tailored by our staff, we will happily provide a refund or exchange at our discretion. Return shipping costs are the buyers responsibility. Once returned to our store, our team of service staff will assess the dress for any defects and/or to determine whether this dress has been made in accordance with your supplied measurements.

More information can be found on our Delivery and Returns page.

All of our dresses undergo a stringent quality control check before being packaged and shipped to you, therefore we guarantee our dresses will be as described and will be of the utmost quality.

Will my gown require alterations?

Your gown will be made to a standard size, but for a perfect fit, we recommend having alterations made closer to the date of your wedding. Alteration costs are not included in the price of your wedding dress and must be arranged with your local dressmaker/alteration shop.

Lilly Bridal takes no responsibility for the quality of the alterations or final product as a result of alterations, nor will a refund be provided after alterations have been made to the gown.

If you have further questions about alterations, please Contact us for more information.

Can I try the dress on before I buy?

As Lilly Bridal is an online only store, you are unable to try on the dress before you purchase it. We suggest finding the style you love the most and trying a similar dress on in a store that’s closest to you.

We endeavour to provide the best possible service, so if your dress arrives damaged or is the incorrect dress size sent, we’ll gladly provide you with a refund pending a Return Authorisation Number and Acceptance from our quality assurance team.

Where are your dresses made?

We’ve taken the time to hand pick quality dressmakers from many places around the world. Our dresses are typically tailored overseas, however, every dress arrives at our shop and we personally conduct stringent quality control procedures on every garment to ensure your dress arrives perfectly.

How long will it take for my wedding dress to arrive?

It usually takes around 6 weeks for you to receive your dress, this includes:

  • Tailoring Time: 3-4 weeks from receiving your order
  • Shipping & Quality Assurance Time: 1-2 weeks from your dress being completed by our tailors.

Please note that some orders can take longer.

Are the images a true representation of what you supply?

Each photo in our catalogue has been taken using an actual garment that was made for our models. Please note that the exact colours and shades on fabrics and designs on trim, including lace, may vary because each dress is unique.

Can I see photos of your customer's dresses?

Yes!

We are always updating our Facebook page with new gowns, so please feel free to Like our page and take a look at some of the new gowns added.

You can also send us an email and we will be able to provide you with a number of images.

Can I make design customisations to the wedding dress?

Yes!

All of the dresses shown on our website are Made to Order. You can also customise any of our designs, or even send us a picture of your favourite dress style and our tailors will craft a design just for you.

If there’s a specific design you have in mind or a customisation you can’t live without, please contact us and we’ll prepare a custom order.

Why does my lace dress feel stiff?

As with any new dress, the material is super important!

Depending on the style of lace that is on your gown demands different lace textures that are required to be stiff to ‘hold everything together’ such as the Harper Gown which has little breast support other than the lace.

All our other lace fabrics, including appliques are super soft and feel great

Do I need a Hoop/Petticoat?

We recommend any dress that is A-line, Ball-gown and Princess style dress will require a hoop.

We currently do not stock hoops in our catalogue however we will be incorporating this into our collection in the future. You should be able to hire or purchase a hoop from a local Bridal shop for small amount of money.

Should you encounter any difficulties, the staff at Lilly Bridal will be here to answer any queries and try to assist.

What happens if my wedding dress arrives damaged?

All items are delivered new from Lilly Bridal dress tailors. Before we send your dress to you, we carefully inspect the garment for correct style, size, colour, absence of defects and then immediately dispatch the garment to your door. Upon receipt, you the customer must inspect the garment immediately. If you feel your dress is damaged or mis-shipped, you must contact us within 5 days from when the item arrived for a return authorisation.

If you need to return your garment, please explain in detail your issue or concern. If we determine that your claim of a defect is valid, we’ll issue you a return authorisation number. All garments must be returned in the condition they were sent (brand new and unworn). Once received, we’ll inspect the garment for defects and, if applicable, repair or replace your garment. If we find that the garment is not damaged or has been used/misused, the garment will be shipped back to you. We will incur shipping charges on defective merchandise, but we will not incur shipping charges on merchandise that is found not defective or misused.

While we aim to address defects as quickly as possible we are not responsible or liable for any additional time it takes to complete this process.

You can find more information on our Delivery & Returns page

Do you ship overseas?

YES!

Lilly Bridal now ship to almost anywhere in the world. We also use flat rates for shipping to most destinations so you won’t get any surprises when it comes to checkout.

Shipping times vary depending on the destination, but the majority of the wedding dresses arrive at the door within 7-8 weeks from ordering.

Orders from outside of Australia may attract import taxes and are outside the control of Lilly Bridal. It is the purchasers responsibility to contact local customs office to determine what import taxes will be charged prior to purchase, and to pay those taxes in accordance with local laws. High customs charges will not be grounds to return of any items.

If you have further questions about international orders, please Contact us for more information.

Please feel free to get in touch with us about any other concerns or questions you may have, we’re committed to offering a great and hassle free customer experience. Contact Us.